Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What makes Ghurka leather unique?
We use only the finest top-grade hides, tanned using traditional methods that preserve the natural character of the leather. Each piece is designed to develop a unique patina over time, reflecting its own history and journey.
How should I care for my leather products?
To maintain the longevity of your item, we recommend using a high-quality leather conditioner every 6-12 months. Avoid prolonged exposure to direct sunlight and moisture, and store in a cool, dry place when not in use.
What is your shipping policy?
We offer standard and expedited shipping options globally. Orders are typically processed within 1-2 business days, and tracking information is emailed to you as soon as your package departs our facility.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges on unused items in their original packaging within 30 days of delivery. Please note that personalized or monogrammed items are final sale and cannot be returned.
Do you offer a warranty on your products?
Ghurka stands behind the quality of our craftsmanship. We offer a comprehensive warranty against defects in materials and workmanship for one year from the date of purchase.
Can I have my item personalized?
We offer custom monogramming services for many of our bags and accessories. You can select your initials and preferred foil color directly on the product page before adding the item to your cart.